Clients called financial planners from the golf course. Sell orders piled up. Bargain hunters made bets that Thursday’s 512.76-point drop by the Dow Jones Industrial Average was the end of the stock market’s recent swoon.
The moves showed how much individual investors were whipsawed by the worst one-day point drop for the Dow since Dec. 1, 2008. While the Dow’s decline of 4.3% was nowhere close to the worst days of the financial crisis, it felt bad enough.
Stocks plunged, driving the Dow Jones Industrial Average down more than 500 points, as investors worried about the global economy and Europe’s debt crisis. Paul Vigna has details.
“I’m getting the calls about whether this is 2008 all over again,” said Garth Scrivner, a financial planner at StanCorp Investment Advisers Inc. in Albuquerque, N.M.
Many of his clients are retirees still reeling from the crisis. “We told clients that we thought some of the debt-ceiling stuff was overblown,” he said. “Now, we’re starting to see the effects of some of these policies, and it doesn’t look good.”
Call-center volume surged at mutual-fund company T. Rowe Price Group Inc. and discount-brokerage firm Charles Schwab Corp. More people than usual flocked to Schwab’s brokerage offices or made appointments to sort out their investments, the San Francisco company said.
At about 1 p.m., with the Dow down nearly 300 points, financial planner Mark Berg’s phone rang. A client heard about the stock market’s tumble while playing golf “and wanted to make sure he shouldn’t sell everything,” said Mr. Berg, president of Timothy Financial Counsel in Wheaton, Ill.
“This is just a sanity call,” the client told him. Mr. Berg urged the client to stay put, and the client agreed.
Employees at Neuberger Berman fanned out to the asset manager’s customers, many with large account balances, to discuss whether they want to roll more money into cash as a safety net.
“We were on the phones all day,” said Matthew Rubin, Neuberger’s director of investment strategy. “Markets are either driven by fear or greed, and we’re definitely in the fear period now.”
The New York firm is advising most clients not to dump stocks just because the overall market sank.
Doug Diederich, a 67-year-old retired engineer who lives in Larkspur, Colo., sold about $200,000, or 20%, of his holdings in exchange-traded funds and closed-end funds that contain municipal bonds and corporate bonds.
“It looked like a good opportunity to start winding down,” he said. “Something is going on. I don’t know what.”
On Thursday, yields on five-year triple-A-rated municipal bonds sank to their lowest level ever, according to Thomson Reuters Municipal Market Data. Yields on triple-A 10-year municipal bonds fell to a 10-month low.
Mr. Diederich’s selling lasted two hours. Then he went out to his garden, filled with Colorado’s state flower, the columbine, but ruined by a hailstorm several weeks ago.
“It’s a losing battle,” he said.
Specialist Bernard L. Wheeler of Knight Capital Americas works on the floor of the New York Stock Exchange Thursday. Just three stocks in the S&P 500 ended higher amid the day’s steep declines.
As many investors scrambled to sell, Samuel Klags, 39, a jewelry dealer, bought 100 shares of Citigroup Inc. and placed a bet that the market’s volatility would fall sharply. “Things have a tendency to recover after they explode,” said Mr. Klags after leaving a Schwab branch in midtown Manhattan. Still, the U.S. economy probably has tipped back into recession, he said, and President Barack Obama can’t do anything about it.
Helen Fitzpatrick, a retired journalist who lives in Chevy Chase, Md., said she didn’t buy or sell Thursday but is likely to invest about $25,000 on Friday in stocks like Exxon Mobil Corp. and AT&T Inc. “You buy when something is on sale,” she said.
Thursday’s stock-market tumble helped Allen Demby, a retired ophthalmologist, fill an open buy order for 1,500 shares of Yum Brands Inc. Shares of the fast-food company fell 1.3%.
“What is safe nowadays?” said Mr. Demby, walking toward the boardwalk in Atlantic City, N.J., as sea gulls cooed overhead.
Not surprisingly, many financial planners urged clients to hold on, even though Friday’s report on U.S. payrolls could deliver another jolt to stocks.
Mr. Scrivner, the Albuquerque financial planner, said the hand-holding worked with most clients.
“But they’re not going out to dinner or remodeling their homes anytime soon,” he said.
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